[Resolved]  Whirlpool India — fraud

Address:	Kanpur, Uttar Pradesh, 208024
Website:	www.whirlpoolindia.com

My name is akash jain and i am from kanpur. I purchased the whirlpool pro 355 elt alpha steel 3s refrigerator dated on 21/05/2018. During the time of purchase the owner of the shop assured me about the quality of the same. He also told me that the refrigerator has inbuilt stabiliser (Stabiliser free) which can face high voltage current and has got auto cut off function. Now just after a year dated on 20/07/2018 after its warranty is over it suddenly stopped cooling and when the service person came and checked it he told me that the circuit or control box has got burned and need to be replaced and the reason he told me was because of high voltage fluctuation and he recommended me to purchase a stabiliser for the product but when i told him that the refrigerator has got inbuilt stabiliser he refused that and told me that there is no such thing.. Now what does that mean, it means that the company is doing fraud or the owner is lying to their customers for increasing sales. And online aswell it is showing that the product is stabiliser free which can face high power fluctuation. I want some strict action to be taken against this.. If its being done then it will be considered as fraud.