Whirlpool India — fraud regarding amc
Sasaqib1111 on Mar 7, 2018
My registered contact number with whirlpool is xxxxxxxxxx, serial no:inf[protected] and complaint no:mb[protected]. I have a whirlpool stainwash washing machine which was purchased on 25th july, 2015. I purchased an annual maintenance contract (Amc) from whirlpool and they sent their technician for inspection and he approved my application no. Hp17780599 and collected rs.3030 cheque (Receipt attached) after few days my machine started to create very loud noise so i called the customer service and registered a service request. The technician did not repair my machine. He told that this problem is old. He told that we will close your amc and your money will be refunded to the bank. I was not happy with this response. I called the service center sky enterprises who covers mira road region next day to discuss this issue. They also did not helped me and directed me to contact customer care. I contacted customer service and they told me to contact their regional coordinator named reshma more on [protected]. She gave me assurance that my money will be refunded however it did not happened and now she is not answering my phone. This issue has created a lot of mental distress to me. This is a clear fraud from whirlpool who is not ready to provide me service also and even not refunding my money back. They are forcefully continuing the amc without providing me any service. Please note below requests: 1) i need my money refunded asap along with 6% interest from july 2017 to present and compensation of rs.5000 for the harassment and mental agony. 2) i want a strict action against whirlpool india, sky enterprises mira road, reshma more and the technician named ratish who talked to me in a rude and disrespectful manner so that such fraud does not gets repeated with any other consumer. Awaiting for a favourable response from your end. I can be called on xxxxxx if you want further details.
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