[Resolved]  Whirlpool India — gst charged but invoice not issue after repeated request

Address:thdc colony dehrakhas, Dehradun, Dehradun, Uttarakhand, 248001

I have registered a complaint for the repairing of my whirlpool refrigerator on 23/05/2019. (At dehradun, uttarakhand)
(Service request) sr number : dn[protected]

As told by whirlpool customer service executive engineer visiting charges will be 300 + gst. (I agreed for the same)

The refrigerator has been repaired by the engineer in 5 - 10 minutes with a small part being replaced costing around 600 (As told by the engineer)

After repeatedly asking for jobsheet/ bill / gst invoice, i have not been provided the bill yet. Engineer told that the bill will be delivered to you tomorrow.
But no bill received till now.

The same has been requested to whirlpool, dehradun, uttarakhand, service centre, and they assured the bill will issued. But still not received anything.

I request you to kindly provide original gst invoice of the part replaced + repairing service, amounting to rs. 900 asap.

This is highly unprofessional and illegal work ethics from whirlpool india

For the same i have called customer carer executive who said we dont take complaints like this and mail it to [protected]@whirlpool.com i mailed them, but no one has replied till date... Its better to get job done by a local engineer for all whirlpool appliances rather then paying them extra gst when they are not issuing bill...
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Jun 29, 2019
Complaint marked as Resolved 
Whirlpool India customer support has been notified about the posted complaint.
Verified Support
May 28, 2019
Whirlpool India Customer Care's response
Dear Team,

We are working on the customer's concern and will share you the further updates shortly.

Regards,
Whirlpool Support.
Verified Support
May 29, 2019
Whirlpool India Customer Care's response
Dear Team,

We got it checked with the service team and confirmed that customer's appliance issue has been resolved. Same communication has been confirmed with the customer.

Regards,
whirlpool Support
May 29, 2019
Updated by nitesh_mittal
THANKS, received the bill. but still I will say Whirlpool India services are unproffessional as WHEN U CHARGE GST U HAVE TO PROVIDE THE BILL INSTANTLY, not after complaining again and again for the bill ...my refrigerator got serviced on 25th May 2019 and dealer forwarded bill raised on 28 th May, , that is after raising complaint on mail. Writing bill is not luxury it is consumer's right.
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