[Resolved]  Whirlpool India — Harassment - refrigerator

Address:

Faridabad, Haryana, 121001

Purchased a refrigerator of 310 l around 5 years back. The complaints are coming from last one year. Whirlpool has an authorized service centre at nit area, faridabad but the same is totally outsourced and the service guy charges on his own and doesn't provide bill also. Recently the compressor has failed and this guy is asking for advance payment in cash. On being denied, he is closing the service request by stating that i have declined to pay the charges. Moreover the services are highly poor and corrupt in nature.

The issue began last year when the cooling suddenly stopped. The guy came and changed few parts and charged around rs 3800.0 without giving any bill. Again, there was same complaint after few days and again some new parts were changed.

Now after less than a year, the issue arose of excessive ice formation in the cabinet. When the complaint was registered, the guy came on 29.06.2016 and changed few parts and charged rs 3100.0. Additionally, unnecessarily a stabilizer was also sold to me for rs 2300. Just after some time i. E on 23.08.2016, the same issue of excessive cooling appeared and and the guy came, repaired some tube and charged rs 400.0.

However, in less than month, the cooling decreased and when the guy was called, he cut the capillary tube from top and bottom after releasing the gas from the compressor and thereafer refilled the compressor with gas and charged rs 1700.0.

Just next day, there was no cooling in the refrigerator and there was noise coming in. Again when the guy was called in, he said that the compressor is out of order and need to be changed. This was absolutely surprising that the compressor stopped working just after being touched by the technician!

Finally when the supervisor was directed to install a new compressor, i was conveyed that an advance payment of rs 7000.0 has to be handed over and the same shall be done next day only post handing over of cash.

As i refused to handover the cash in advance, the guy closed down the sr stating that the client has refused to pay!

Isn't this a matter of concern! I have decided never to purchase any product of this company in future but at the same time also decided to bring this to the notice of maximum no. Of people for their benefit.

My name is deepak gupta and the complaint is handled by unique service, nit faridabad