[Resolved]  Whirlpool India — Harrasment for fridge complaint

Address:

Ghaziabad, Uttar Pradesh

I Vinod Gupta, R/o 787/5, Shalimar garden Ext 1, 80 feet road, Sahibabad, U.P. purchased a Whirlpool Refrigerator S. N. 80503800 Model No. VX 1305 on[protected] from e-Zone, Home Solutions Retail (India) Ltd., V3S East Centre, 1st/2nd Floor, Plot No. 12, Laxmi Nagar District Centre, Vikas Marg, New Delhi - 110 092. Tel No. +[protected]/205. The Refrigerator got a problem of cooling and on the bottom area there was no cooling and upper area there was substantial cooling in February 2014. I lodged a complaint at the customer care on 15/02/2014 (complaint no. 2684) and a technician Mr. Manoj from Authorized Service Centre (Fair deal Enterprises, 116, Navyug Market, Ghaziabad - 201001) attended the complaint and told me that the stabilizer and a part are not working and he replaced both and told me that the fridge will now work properly. When the same was not working properly again and again i kept calling Fair deal and the kept changing my refrigerator's parts and still the same is not working. My refrigerator's main components PCB card, Stabilizer, and lot of other parts have been changed for which i paid (approx. 10000/-) but my refrigerator got into a worse condition and still not working properly. This whole year I am being facing harassment and had to miss office lot of times. You are requested to take necessary action for same at the earliest.