Whirlpool India — I Am facing too much problem with whirlpool service

My name SURENDER MAREPALLI
My mobile number [protected] from jammikunta 505122 karimnagar
My refrigerator's gas kit has a problem. I complained to customer care 10 times. They said that the gas kit is not being manufactured.
If I complain again today, the service boy says that it is not possible to service this model or replace the parts. Because we trust the Whirlpool brand and buy a refrigerator, Only the refrigerator will provide services for 10 years or not.
Please provide my refrigerator gas kit. Otherwise I will have to resort to consumer forum. Refrigerator everything works fine except I for the gas kit, I lost my refrigerator, can you please solve my problem

They connected the call to Escalation Department Ramya.

The way she talks is that we can't do anything without giving a responsible answer
Kept me on the line for one hour and disconnected me while I was talking without giving a proper answer.

If you call the TSC service branch manager Sainath garu, he says don't call me

Sir, I bought the refrigerator by trusting Whirlpool brand.
I was able to use it for ten years by using it well.
Escalation department Ramya garu says, ten years is enough, we can't provide any more service.

The way he spoke was so painfully insulting.

Don't your Whirlpool employees know how to treat customers sir.

TSC Sainath says don't call me as he has some personal matter.

For the past seven months I have been agonizing over the refrigerator gas kit. A small thing can't solve the problem for me.

If you call once, wait till the availability of the part, i.e. I waited for seven months sir

Now Escalation Department Ramya garu Sainath garu behavior is very objectionable.

Does she not understand that if a customer is put on the line for an hour and cut off, sir, how much emotional it will be.

I am stating this directly to you and I am begging you to please give me justice.I will be waiting for your reply sir

Thanks you sir