[Resolved]  Whirlpool India — inappropriate solution

Address:

SG 59 Shastrinagar Ghaziabad, Ghaziabad, Uttar Pradesh, 201002

My washing machine is classic 601s
After warranty. Isues is that during the rinse and spin the rotator was not working. I raised a service request. For which I payed 2000 rs. The issue has not been resolved. And after taking the machine to service centre. It worked for 10 days. Now the same issue is appearing. for SR NumberGB[protected]

Firstly the issue was incorrectly diagnosed and a dumpvalve was changed.
Which is part for draining the water. (draining was never an issue).that caused water leaking as well.

I placed another service call.
And then the engineer visited and informed carelessly that the water leakage is just normal. And suggested to continue using the machine.

Secondly I placed a service call again and asked for some other engineer.
Who took time and diagnosed the machine well. He also informed that the issue is not in valve. He checked and replaced the motor condenser and drive belt.
I did not share the service request closure. And kept it open for monitoring. The leakage was stopped. Still spilling a spoon of water on each wash.
However now the machine started making smashing sound. And after a wash the same issue started and the machine is not going through rinse and spin cycle.

Another engineer visited and changed the PCB. The machine worked for one wash and again the same issue started happening.
The service center guy suggested that this needs to go to service center and every thing will be fine.

After 2 days I received the washing machine with minute scratches. It worked finally for 1 day. Then I had to leave the house for vacations. And when I came back the issue started appearing back again.

I was informed now the capacitor and motor was changed. Still the same sound is appearing which I was having before the machine broke.
I shot a video and sent to the service engineer. Now they have diagnosed that the issue is with the bearing...

This has just caused me trouble waste of time. Since firstly why It was diagnosed in correctly.
Why was it not completely repaired when was taken to service center.
Why was my appeal of noise was rejected and advised to continue to use the machine. Which might have caused more trouble then a corrective action.

Hope this can be solved.