[Resolved] Whirlpool India — Installation engr from whirlpool collected 3840 rupees

mohanrajusk

from Hyderabad, Telangana

Address:

Chennai, Tamil Nadu, 600088

I bought whirlpool white magic washing machine 622pd yesterday from a dealer in velachery, chennai, installation engr from whirlpool came today[protected] and told he has to install a ece filter and the machine has to be cleaned with whirlpool washing liquid scalegen.

When i asked why the dealer who sold has did not tell about this, he told only during installation company authorized installation engrs will explain about this. Since the engr was wearing whirlpool uniform, i took it for granted and paid rs.3850. Later on i found that these are not mandatory. When i contacted the whirlpool partner company from where the technician came from, they say whirlpool is insisting them to add the filter and sell the liquids or they will not allow to service the machine during warranty period. Is this true?

I registered complaint with whirlpool tollfree, they say they will look into it. Will i get my hard earned money back?

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Jul 24, 2016

Complaint marked as Resolved

Whirlpool India customer support has been notified about the posted complaint.

Verified Support

Jun 20, 2016

Whirlpool India Customer Care's response Hi Mohanrajusk, We apologise for the inconvenience cause. Thank you for confirming that your issue is resolved. Please feel free to get in touch with us incase you have any concerns that we can help you with. Warm regards, Whirlpool India

Verified Support

Jun 23, 2016

Whirlpool India Customer Care's response Hi Mohan, We apologise for the inconvenience caused. Thank you for confirming that the issue is resolved. Please feel free to contact us incase you need any help with you appliance by calling us at our toll free [protected]. Warm regards, Whirlpool India