[Resolved] Whirlpool India — issue with washing machine agitronic top load - poor service - customer be-foolment

vikrantvdalal

Address:

122002

This is complaint against whirlpool india after sales service and customer be-foolment.

I would like to complain about the complacent services i am receiving towards service request for repair of whirlpool appliances.

Currently i am facing issue with washing machine, this is forth complain in a row within six months span. Please see attached receipts. The whirlpool authorized service people are coming and charging hefty amounts every-time. Recently jk enterprises person asked ~ 6000 rupees for service and part replacement over and above recurring service charges as attached.

More-over recently i got befooled by platinum service provider who charged 4000 rupees claiming he is whirlpool service provider (Platinum service provider, sec. 44, shop no 14, mob. [protected]). This was automated service booked through whirlpool customer care. Later whirlpool india denied it.

I would like whirlpool area manager team to intervene to avoid customer befooling..

Please resolve the washing machine issue asap.

+3 photos

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Mar 8, 2020

Complaint marked as Resolved

Whirlpool India customer support has been notified about the posted complaint.

Verified Support

Jan 16, 2020

Whirlpool India Customer Care's response Dear Team,

Dear Team,

We have forwarded the concern to our concerned department and will update you status shortly on same.

Regards,
Whirlpool Support

Jan 16, 2020

Updated by vikrantvdalal Please note that at present the status is still unresolved. I am having a washing machine in non-functional status more than a month now.

Please resolve at the earliest.

regards, Vikrant.

Verified Support

Jan 16, 2020

Whirlpool India Customer Care's response Dear Team,

In this case, We got it checked with the service team and confirmed that we have shared the required charges with the customer but he is denying for the services. Moreover we have shared final confirmation for the payment.Hence we are closing this case.

Regards,
Whirlpool Support

Jan 17, 2020

Updated by vikrantvdalal Dear Whirlpool team, the denial to the service is not from customer end. The revised charges are concurred to proceed for the service. Please provide at earliest convenience. Thank you.

Verified Support

Feb 01, 2020

Whirlpool India Customer Care's response Dear Team,

We got it checked with the service team and confirmed that customer's appliance issue has been resolved. Same communication has been confirmed with the customer.

Regards,
Whirlpool Support