[Resolved]  Whirlpool India — Junk Washing Machine

Address:

New Delhi, Delhi, 110075

I am having Whirlpool topload fully automatic washing machine.
There was a problem with its PCB, which I reported to your call centre on 9th Sep. SR Number DL[protected]. Your service engineer took away the faulty PCB and since then never turned back. I even reported this to your call centre again on 24th Sep (SR Number: DL[protected]). Today its 1st October and no one turned up yet.
Forget about resolution of my complaint, you guys don't even bother to return back faulty part of my machine which you took away. And to my surprise both the complaint were closed. (Why you guys share that Satisfaction Code with every complaint when it has no meaning to you??)

In between I received a call once from your service engineer informing that the faulty part cannot be repaired. I asked him to replace the same. But he denied that as well and said that your washing machine is junk now.
I need a reply from you that, if not Whirlpool, who else will repair/replace the faulty parts? This machine is only 5 yrs old.
I would have never purchased it ever, had I know the level of poor after sales service of your So-Called MNC Brand.

Stop Fooling Indian Consumers...If my complaint is not resolved..I would have not left with any other option, but to take you guys to consumer court and highlight the matter in print/social media...

Hitendra Singh
[protected]