Whirlpool India — kitchen chimney / hood service - whirlpool india doesn't even know the meaning of customer care

Address:	Gurgaon, Haryana, 121002
Website:	www.whirlpoolindia.com

Called up whirlpool customer care on 3rd december 2017 for the service of my whirlpool chimney / hood and was assured of the same by 4th december. No body called for the whole day on 04th dec, i called the customer care again on 05th dec and was told that a call back is being arranged in the next few minutes.

Waited for approx 03 hours but to no avail and called the customer care again and was given the number of a whirlpool employee mr bhawesh singh who connected me to mr mahto who seems to be taking care of the customer service.

Mr mahto told me that he will be calling back in the next 10 minutes but to no avail. Called up mr bhawesh singh once again but he disconnected the phone and i subsequently got a call from mr mahto saying that none of his engineers are available but he will try.

I called up the corporate office at gurgaon to speak to someone senior in customer service they connected me to the same customer service call centre again and a representative namely ms manisha spoke to me saying that she will connect me to the care manager haryana for the same.

Got a call from the service partner post that call during which he doubled the price of this service for no reason. I was told that for comprehensive cleaning they charge around rs 800.00 all along by the customer service during the previous discussion and now this representative of the service partner named mr deepak added another 700.00 towards visit fee.

What kind of customer service standards are these. I am already suffering with a very bad product of theirs (A refrigerator that i had bought last year and is absolutely faulty, they are charging me for that too).

In a time when the corporations are thinking of delivering customer experience or customer delight, whirlpool india is not evening providing the customer service that is optimum, leave aside customer delight.

Very bad experience. One thing is for sure, we have been buying whirlpool india products in the whole of my family all along and i now have lost complete faith in the brand.

Worst customer service recieved ever!