Whirlpool India — Manufacturing Defect in the refrigerator

Address:

A-4, MIDC, RANJANGAON, TALUKA - SHIRUR, DIST. PUNE - 412220

Hello Sir, Through this grievance I would like to bring to your kind attention that I had approached the Whirlpool company with reference to defect in my refrigerator 20733~IF305 ELT ILLUSIA STEEL (3S) which was purchased in 2017 Vide complaint no MUM[protected] on 11th June 2022. Post which the company Service centre person came and post that I was told that the refrigerator is obsolete and cannot be repaired and company offered buy back of Rs 10000/- + the balance payment of new refrigerator. I paid the balance amount of 30000/- (Bank transfer) against the new refrigerator IFPRO BM INV CNV 340 OMEGA STEEL (3S)-N having Serial No[protected]. The same was Delivered to us on 9th July 2022. And post using for 1 day the new equipment started giving trouble. For which we lodged the complaint again vide complaint number MUM[protected]. And since then i have been chasing company for resolution. and every time I am receiving response that either the Quality team will check or the Quality team will visit.

Till date the issue is pending and it is now 2 months and noone from company has been able to provide either the refund or replacement.

I have the entire mail transcript of the same.

I can upload as a PDF as a complaint.

Regards,
Ashish
[protected]