[Resolved] Whirlpool India — Microwave oven damaged internally and not getting repaired

dheera11in

from Delhi, Delhi

Feb 2, 2022

Address:

Flat - 5, C-20, gali no-5, Subhash park, uttam nagar

I bought a Whirlpool microwave oven from Super Elect. Uttam Nagar West in August 2021. I'm facing issues with this product from day 1. Raised multiple complaints but none of them got resolved. and 2-3 weeks back microwave oven stopped working, when the service agent came he said it's an internal part called Magnetron is not working and they will get it replaced in maximum 3 days. But It's more than 3 WEEKS and still, it is not repaired and I didn't get any response from the service center. Their way of talking is so bad that they don't bother about my issue. Even the store Where I bought this product also doesn't care about my issue.
Please help me to solve this problem. I want my money back.

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Mar 11, 2022

Complaint marked as Resolved

Whirlpool India customer support has been notified about the posted complaint.

Verified Support

Feb 02, 2022

Whirlpool India Customer Care's response Dear Team, We are working on this case and we will share the updated status shortly. Regards, Whirlpool Support

Verified Support

Feb 05, 2022

Whirlpool India Customer Care's response Dear Team,

In this case, the technician visited and did the part replacement hence case is closed.

Regards,
Whirlpool Support

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Comments

borad hardik

from Surat, Gujarat

Mar 23, 2022

I have bought whirlpool refrigerator from chroma center, it is 7 years old, the company has given 10 years warranty of the compressor but last night when I opened the refrigerator to get the water bottle, it suddenly exploded. I could have lost my life in that, when Whirlpool's technical came, it would cost Rs 4500, the heater has exploded, he said. What should I do if the body of my fridge burns, he said, I will replace the heater in 4500. But what do I have to do with that burnt body? When the company came, he said that there is a heater blast, but not only did the heater blast happen because of the compressor, then you send your bhangar to the person and take him away.