[Resolved]  Whirlpool India — Microwave oven mw 25 bc

Address:	122002
Website:	www.whirlpoolindia.com

Hi
Hope my mail finds you in good health.
I am an old consumer for your company using all my appliance fro Whirlpool ( Refrigerator, Washing machine, Microwave Oven..).
I did so because of my faith in your company and brand / quality.
But unfortunately my experience with your company is not good.
Please refer to the trailing mail, wherein I purchased a washing machine and Microwave oven from your company outlet in Gujarat on 03/12/2012( just 3 years back)

The Model Number of the Microwave oven, is MW-25BC, Sr. No: CNG[protected].
Now within years only the oven has got trouble ( with my very low utilization of this machine), the Key pad of the machine has stopped responding.

Now since i have moved to Bhopal (MP), i approached your help line, who after so many efforts responded to me and gave me the address of local service station, I called the persons who asked me to walk in with the machine.

So I have given the Oven to your local "magic care"(!!!) service station in Bhopal.
The service station person has said that the machine has got obsoleted by the company, and hence the part is not available .HENCE THE MACHINE IS NOT REPAIRABLE ( IN JUST 3 YEARS?!!!).

Now when i escalated to your senior persons in MP, they came with the response "WHEREIN I HAVE TO PAY 6 TIMES THE MONEY THAT WOULD COST ME FOR REPAIRING" Just because your company do not have stock of this spare, there is a very high( some person said 6 month long..??!!!) lead time for getting this part from factory, I have to purchase a new machine ( from same Whirlpool...?!!!) because of your policy which i ( customer ) will should obey to...

Now please help me understand why should i end up paying 6 times more money for the fault that is not mine ?

Therefore sir, i humbly request you to kindly interfere in to the matter and get me the machine repaired ASAP, without paying any undue amount before my faith in your brand shakes up further and have to escalate further.

Hoping your earliest response on this one.

Chetan Panchal
[protected]