[Resolved]  Whirlpool India — My refrigerator was not repaired/replaced even after 20 days of registering the complaint

Sir,
I purchased a 292L 3 Star double door refrigerator on 16.10.2020. Within a year its gas was choked. the company refills its gas in October 2021. After six months its gas was again choked. Again technician refilled the gas on 03.03.2022 and charged Rs. 650/- for visiting and Rs. 2, 650/- for gas refilling. Again on 16.04.2022, its gas choked. On my complaint, the whirlpool technician visited and again charged me visiting charge of Rs. 650/-, The technician replaced its PCB and charged Rs.4800/- for it, and ensured that your fridge will start cooling within 4 hours. But that did not happen. after 2-3 days another technician came and tried to resolve the issue but fail. The technician said that this refrigerator is unrepairable. I had written to [protected]@whirlpool.com, [protected]@whirlpool.com, and [protected]@whirlpool.com to resolve the issue as soon as possible, but no response to my email for a week.
They are not returning the charge of PCB Rs. 4, 800/- as it is not working.
In today's email, they asked to deposit Rs.12, 068/- for the replacement of my refrigerator. Why do I pay such a huge amount for the replacement of the same model? The company not taking any responsibility for its malfunctioned product. All fault is the customer who brought a product by just seeing the big brand name of Whirlpool. We are making fool by such a big brand because they can easily sell its malfunctioned product. Sari galti grahak ki hoti hai. And so they are charging huge 20% depreciation (is the life of a refrigerator is 5 years only while compressor has a 10-year warranty) and transportation charge of Rs. 1, 000/- and the price difference. The price of a new refrigerator is far more than the price listed on its own whirlpool website.
The response of the whirlpool customer care is very poor and lethargic in nature. For the last 20 days, I am forced to live without a refrigerator during these hot summer days, I have to manage to keep my vegetables and milk in my neighbor's fridge. I am mentally harassed by this company.
Therefore, it is requested to kindly make arrangements for a refund of Rs.4, 800/- and replacement of my refrigerator without taking any charge or giving me the option to choose a model from the whirlpool website.