[Resolved] Whirlpool India — New fridge not cooling within 4 days

Prathima Reddy

from Bengaluru, Karnataka

Address:

560103

We bought whirlpool proton 240 litres refrigerator on 20th Apr'17. It was working fine till 25th Apr, only for 4 days.. after which the fridge stopped cooling.. we raised the issue immediately and a technician called us and asked us to send some snapshots on whatsapp. He told us the refrigerator will be replaced with new one. We received an SMS with SR no: BG[protected].

AFTER THIS WE ARE CALLING CUSTOMER CARE EVERY DAY BUT ALL THEY HAVE TO SAY IS THE REQUEST IS IN PROCESS..

SOO SOO FRUSTRATED.. I AM NOT GOING TO BUY WHIRLPOOL PRODUCT IN FUTURE..

I JUST HOPE THAT THEY REPLACE THE REFRIGERATOR ASAP..

Please forgive us for choosing Whirpool refrigerator, and do us a favour by replacing this refrigerator.. we will never commit such mistake again in our life again..

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Jun 3, 2017

Complaint marked as Resolved

Whirlpool India customer support has been notified about the posted complaint.

Verified Support

May 02, 2017

Whirlpool India Customer Care's response Dear Prathima,

Apologies for the inconvenience. We're forwarding your concern for further processing & will respond with an update soon.

Regards,
Whirlpool Support.

Verified Support

May 02, 2017

Whirlpool India Customer Care's response Dear Prathima,

We hope our service team has shared the requisite information regarding your appliance concern. We request your understanding on the same.

Regards,
Whirlpool Support.