Whirlpool India — No action on complaint for 6 months

Address:

Chennai, Tamil Nadu, 600011

We bought a whirlpool single door refrigerator on 27th March'15. The door gasket has worn out within 6 months of purchase. later on the freezer door came out as well.

Details of Refrigerator

Model num: 70211
Color: Grey
Machine num : INC[protected]
Purchased at : Rathna stores, Purshawalkam.

We made a complaint on 14th Oct'15. A service person was sent to check on it and he said that the gasket for this model is not available and the fridge will be replaced with a new/refurbished one. he took photos of the door for proof. he also said that we have to submit our purchase bill copy to him since he has to submit it to for claiming. We had lost the bill copy, but he insisted that the action can be taken only if we provide a bill copy. We got a duplicate bill copy from the store we purchased and gave it to him.

It has been 6 months now from our first complaint and the door is not fixed yet. we have made "n" number of calls to the service person, service dealer office and to whirlpool customer care as well, just to get a response "We will check and get back to you". We had never got a reply call with an update nor a proper response when we called for an update.

Please find below the details of the calls and complaints we have made.

Date Complaint number

14/10/[protected]CN[protected]
20/11/[protected]CN[protected]
07/12/[protected]CN[protected]
14/01/[protected]CN[protected]
25/01/[protected]CN[protected]
27/01/[protected]CN[protected]
04/02/[protected] called the service dealer and spoke with the manager who said that it will take 45 days time.

made 3 more calls after the 45 days time, and still no response.

I think we have waited long enough.

Kindly help on how to proceed with this further.

Thanks,
Saranya