My name is suman lata gupta from rohini, delhi. I had purchased whirlpool refrigerator in june 2012, SR. No. : INE[protected].
in feb 2019 my refrigerator was not cooling. I called customer care on 27feb 2019, the engineer came n told us to change compressor, same day he took advance from me and another engineer(sonu) came to change compressor. While replacing compressor there was shot in pcb(mother board) by mistake of engineer. But they were not ready to admit it, after 3-4days argue they changed pcb(mother board) thats also with charges.
After 20 days by 21march 2019 i again got problem with cooling, again i made the complaint and the service provider mr. Nitin jain took 4-5 days to look after towards my problem, another engineer (rahul) came on 28 march2019 and checked here n there n released some gas from compressor and told us it will work now. After 6-7 days refrigerator again stoped cooling. Again i made complaint to customer care and service provider mr. Nitin, rahul, sonu, mr. Ajay. But no one was ready to handle it, after 3-4 days of calling and argue another engineer(abdul) came to check on 11 april 2019, and told us that your refrigerator will work by 12 april 2019, and asked us pay more charges for another part which is expensive and asked us to switch off the refrigerator for full day n night, till then its been 3 days i am calling n calling everyone but no one is picking phone, even i talked to mr. Sadiq ( manager) two times., but still not getting response. On 14april 2019 mr. Sadiq sent another engineer ( abdul), he changed thermostat in fridge n charged for it. But still its not working, i hav already paid more then 13K but still no use.
Is there no responsibilty of whirlpool company. An does compant hire nuts engineers who even cant understand wat the problem is.
Even i came to know from one of their engineer's that its company policy to put loads of charges on customers every time they visit customer's.
I m tired of calling everyone, i dont know wat to do now, please sumbody help in this matter, or the whirlpool just want to sell their products and no service to their customer.
Email: [protected]@rediffmail.com
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