[Resolved]  Whirlpool India — No response to complaint ( Whirlpool refrigerator 2015 model with 6th sense intellisensor)

Address:

Warasiguda, Sec'bad..Telangana Hyderabad

Hello Sir / Madam,

My fridge started malfunctioning in the month March 03, 2020 and complaint was lodged through my registered mobile no. and service person from M/s. Sri Venkateshwara Services, Domalguda, Hyderabad came to attend the problem and said that the Neo sensors, Neo V/I board and R. Carboard is not working properly and the same was replaced on 05.03.2020 and 17/03/2020 for that part Rs.2600/- + Rs.413/- visiting was charged and bill was given and stated that it will be valid for 03 months.

Within 02 days again there was a problem of ice formation in the freezer door and non-functioning cooling of bottom door, again several times complaint was made for repeated calls to followup and the persons from your same company came again and said that the part which was replaced was not replaced properly, and he has rectified the same and hereafter there wont be any problem.

Unfortunately the same problem recurred again and made complaint and service mechanics Mr. Ramesh from M/s. Sri Venkateshwara Services has come and inspected on March 03, 2021 and examined the problem and stated that the heater is not working properly, then next day the spare part was replaced by the technician and changed the heater and charged Rs.1450/- for the same along with service/inspection charges.

The machine stopped working on 5 March 2021. A complaint was registered M/s. Sri Venkateshwara Services, on the same day. The technician came on 03 March 2021. He was unable to carry out the repairs and dont even get response from whirlpool team and i am highly unsatisfied with whirlpool service and technical stuffs.

Really it is pathetic that same accessory got problem again for complaint made consecutively in two weeks, My problem needs quick redressal otherwise the matter will be taken up to consumer redressal court for justice in our favour. Then the product which is within the warranty period the company is supposed to take care of all the problems.

Waiting for resolution.

Thanks & Kind Regards

R Saikumar
Cell No; +91 [protected]
Warasiguda, Sec'bad...