Whirlpool India — No service for the split ac which was under warranty.

Address:

Rohtas, Bihar, 82115

Hi,

I would like to report that, I purchased Two Split AC 3D Cool for my Old Parents, Dated[protected]. My parents live at my native place at Sasaram. The AC Stopped working soon after 6 months from the Purchase. We attempted to Reach the Call Center back in the month of May 2015 and informed about the issue. Representative reported that the Engineer will come and take care of the issues.
Engineer did come to my place and inspected the AC and reported that, it requires GAS..., he billed us some where Rs 450, for his visit and said next team would visit and fill in the GAS.
No one turned up after that, as my parents live alone here and they are very old to follow up on this.
They suffered all the summer days without AC.
I am visiting my native place this Diwali and got to know about all these. Issues.

I would really want to know if we really have some customer orientation here in India or not.

This morning I called the customer care and spoke to the Supervisor name - Rishabh. and asked for his reply, why the AC are not yet taken care. and he did not have any answer besides usual one. "WE ARE SORRY FOR THE IN CONVIENCE"

To be honest Sorry would not serve the purpose for me.

Mr. Rishabh today logged the complain again and made a new promise that the engineer would visit the site in next two days. which after the Diwali.

Please let me know, if this is going to be taken care or not.

As I dont stay here in India and My parent are Poor Old people they can not get these thing done in my absence.

you can reach me on my cell - [protected]

Today's Case no - PT[protected]
Case no for the month of May 2015 - PT[protected]

Regards
Samresh