Whirlpool India — Not getting solution and response for a damage washing machine from 3 months

Address:

S/O - Jahangir Khan, Ward No - 5, Near Noori Masjid, VILL - Bhagalpur, P.O.+ P.S. - Piro, DIST - Bhojpur, PIN- 802207, Bihar

I had lodged a complaint regarding an under warranty whirlpool fully automatically washing machine that the water heater is not working.

After visiting, the technical team confirmed that it needs water heater replacement but in spite of that I had waited for 3 months but did not get any replacement.
I did many follow ups on call with customer care but got only false promises from your side and every time without fixing the issue they closed my complaints, without asking me even whether the issue is resolved or not.
Even mailing to the regional heads/CEO is not getting any response below is the snap of that mail.

This delay will hamper my warranty period.
Would you please help me out here, else I have to visit consumer court?

Regards
Hassan