We have Whirlpool 7kg fully automatic top load washing machine (whitemagic premier 702SD) and has recently not taking water. I called the on the Toll Free number [protected] and registered a complaint for the issue. However no SMS or anything was sent to me for confirming that a service was requested. I received a call from technician check about the issue with the machine which was duly provided. Technician came at around 4:00 pm when I wasn't at home and coordinated via phone. He checked and verified that Water Inlet Valve need to be replaced and I asked him to replace it and check the price of the part. He informed me that it cost Rs.2200.00 and his charge Rs. 350.00. I told his that the cost of the part is too high and check online were the range starts from 399.00 to 1050.00 for which he said they are all non branded spare parts and might harm the machine. The part which he has said was original and genuine whirlpool spare part. I asked him to replace and informed my wife to pay him. He said he has already replaced it and check if it was working. I doubt if he replaced orignal and genuine part which is seal packed as he didn't show what he is replacing and when he replaced it. Just he gave my wife the damaged Valve. We paid him 2500.00 after which he left and after sometime I check with my wife if he gave the receipt for the amount paid towards spare part and the service charge. The technician didn't give any kind receipt nor bill for the service he did. I called the technician immediately and asked him to provide me the receipt for the paid amount. I was provided with the receipt nor bill.
I request you to please look into this and resolve it ASAP.
Technician Number: [protected]
Further I do not have any photo's, video or any bill etc to share.
Regards,
Manoj
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