[Resolved] Whirlpool India — pathetic customer service in bangalore city

vikasblr

from Bengaluru, Karnataka

Address:

560062

I raised a complaint on 2nd June on Whirlpool helpline for my fully automatic washing machine which lasted only 30 months, out of warranty hence it was a paid service. For 2 days my service was intentionally delayed and my private information was leaked to a third party ... who called me and gave me the unique complaint number send to me by Whirlpool convinced me to get the service done for 4200/- but finally charged me 5280/- by adding extra problems .. issue was not completely resolved .. when I escalated to Whirlpool office found out service engineer deputed for my call and the service center assigned is not from Whirlpool . So after escalating the issue I have received few calls from Whirlpool but my issue on the washing machine still persist without any resolution. This is the condition of MNC company where they have no control over their internal resources . My experience with my first Whirlpool product is so bad that we have decided never to buy any other product of Whirlpool again.

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Aug 16, 2019

Complaint marked as Resolved

Whirlpool India customer support has been notified about the posted complaint.

Jun 16, 2019

Updated by vikasblr Service center who originally repaired my washing machine has reached out to me, we have reached a settlement, he said that washing machine will be picked up and issue will be completely resolved ... right now washing machine is at their service center and waiting for the unit to come back after it is fixed ... intervention from Whirlpool office in this case definitely helped but I have told them that private information of their customers are getting leaked from their call center which is a matter of concern ... hopefully they are doing an internal audit to avoid such situation in future

Verified Support

Jun 19, 2019

Whirlpool India Customer Care's response Dear Team,

As there is no complaint number or contact detail provided, we are unable to communicate with the concerned person. Hence, we have asked customer to share the details, so that we can do the needful.

Regards,
Whirlpool Support

Jun 19, 2019

Updated by vikasblr Complaint Number BG [protected] dated 2/6/2019, normally service provider tells to refrain from providing details on public forum hence did not provide earlier ... my escalation was handled by Kamleshwari at Whirlpool chennai office ... no action needed from your end ... my washing has come back after second repair and I am testing the machine now

Jun 20, 2019

Updated by vikasblr washing machine seems to be working fine now but they have forgot to put the rat plate beneath the washing machine back so trying to get my rat plate back

Verified Support

Jul 16, 2019

Whirlpool India Customer Care's response Dear Team,

We got it checked with the service team and confirmed that customer's appliance issue has been resolved. Same communication has been confirmed with the customer.

Regards,
Whirlpool Support