Whirlpool India — PCB issue

Dear Sir

Last February I called up whirlpool customer service center about the problem of washing machine in Kolkata. Prabhu Roy was the mechanical engineer came and said that PCB was damaged and need to replace PCB. He said that the cost was Rs 5600 including service for Whirlpool PCB. He also suggested to buy Universal PCB from him and it would function same as original PCB, cost would be Rs 3500.
As per his suggestion I agreed to purchase Universal PCB from him and he replaced whirpool PCB.

Unfortunately the Universal PCB did not work like whirlpool PCB what he suggested. Since then I facing lot of problems like water is overflowing, can wash only 1/3rd of cloth at a time compared to whirlpool PCB, the cloth is torn sometimes because it is spinning too first.

I called the engineer several times but he didn't come here to look the issue.

My question is why he will give wrong suggestion to use wrong PCB other than whirpool PCB.

Kindly ask engineer to replace the original PCB and reimburse the damage what was made by Universal PCB.

Please let me know for any clarification.

I am also attaching bill what he was provided for your reference.

Thanks
Arif
Mobile: [protected]
11/1b Bechulal Road, Kolkata-700014