Whirlpool India — Plastic taste in new filter

I am writing to inform you about a dangerous experience with whirlpool purasense water filter.

I respect Whirlpool as a brand and have been a loyal customer for decades and this is the first such issues, however the magnitude of this is so huge that I am disappointed. Attached invoice for your reference.

The filter just after a few days of installation, started giving me a plastic taste, i raised a compliant after drinking the water for few days. The technician visited and informed that the UV light is so compactly packed that the heat emitted from the light is causing plastics to heat up - which might be the issue for plastic taste. Although, he fixed it but i am facing the same problem now within 3 weeks of that being fixed.

I am not sure, how to resolve this, but i am certain that drinking water which smells is never healthy. Specially water that gives plastic like after taste cannot be healthy, rather life-threating. I understand that sometimes products can cause such issues, but now I don't want to own this product. I have lost my trust on this one.

Hence, i would request you to please give me a replacement or ensure that this issue never crops up again and plays with my family's health.