[Resolved]  Whirlpool India — Poor quality refrigerator

Address:	Pune, Maharashtra, 240407
Website:	www.whirlpoolindia.com

All the relevant information has been given `sequentially


Wriiten to asia region head.
Please inertvene to support

Regards
Rajesh

--- on sat, 19/3/16, rajesh makkar wrote:

from: rajesh makkar
subject: fw: re: refrigerator complaint whirlpool
to: vikas.[protected]@whirlpool.com
date: saturday, 19 march, 2016, 2:13 pm
i hope you are asia specific haed for
whirlpool ..Need your intervetion to support.

regards !

--- on sat, 19/3/16, rajesh makkar
wrote:

from: rajesh makkar
subject: re: refrigerator complaint whirlpool
to: "avinash"
cc: "'pooja makhija'"
date: saturday, 19 march, 2016, 2:10 pm
1.This is not ethically n morally
correct .Wherein customer care is saying that it will
be
repaired without any charges..Refer the phone call made
by
me and get the details.

2.All the relavant documents has been provided, where
in
your service engineer visited first time stated n
written on
slip that no charges will be taken for next three
months.

3. Overall it is poor quality product you are
selling
in market with no customer care.

4.Shortly i will be seeking cnbc pheradar support to
get
justice for inferior product..It should not be
considered as threat only raising voice for justice.



also want to understand from first case that in
any peak winter season how a customer can judge that
there
is excess cooling ...When the environments temperature
itself goes below 10 degree.


review and revert wheather any customer care or not by
next
one hour ..Or otherwise i wil escalates the matter to
get
justice..



regards !

[protected][protected]----
on sat, 19/3/16, avinash
wrote:

subject: re: refrigerator complaint whirlpool
to: "'rajesh makkar'"
cc: "'pooja makhija'"
date: saturday, 19 march, 2016, 12:49 pm

dear mr. Makkar,

greetings from
whirlpool..!!

we would like
to inform you that we have discussed your concern
with the
concerned team. So as per discussion, we can't
provide
the replacement on the repairable appliance as
per company
norms. However we can arrange the senior
technician visit
at
your place to rectify the issue and replace the
required
part (I.E. Fan motor) on chargeable basis.

kindly provide us the
confirmation so that we can proceed further.


thanks &
regards,
avinash sindhi
care manager- (Central) service operations
support
contact no :[protected]
e-mail : [protected]@caretelindia.com
whirlpool of india ltd


-----original message-----
from: rajesh makkar [mailto:[protected]@yahoo.Co.In]

sent: saturday, march 19, 2016 10:46 am
to: avinash
subject: re:
refrigerator complaint whirlpool

the refrigerator is prime utility in any
house .Request you to expedite the actions.

i need replacement or money
back.


regards !


[protected][protected]----
on fri, 18/3/16, avinash
wrote:

subject: re:
refrigerator complaint whirlpool
to: [protected]@yahoo.Co.In
cc: "'sos head'"
date: friday, 18 march, 2016, 4:45 pm
















dear mr. Makkar,



this is in reference to your trailing
communication. At the
outset,
we thank you for writing to us and sharing your
feedback.



we
are understanding the details of
the matter
from our service
partner and request you to
bear with us till
then.




thanking you and assuring you of our
best services and attention

at all times.








thanks & regards,


avinash sindhi

care
manager- (Central) service
operations
support

contact no :
[protected]

e-mail : [protected]@caretelindia.com


whirlpool
of india ltd











from: rajesh makkar

date: fri, mar 18, 2016 at
4:17 pm

subject:
refrigerator complaint whirlpool

to: [protected]@whirlpool.com





now again
the refrigerator has stoped cooling .



it was
told to me by customer care called on 16.03.2016
with
service request no

dn[protected]



that refrigerator is under
warranty and will be repaired
thereafter
without any
charges service/repair and part
change.Get it verified from
voice call
recording .




and same thing was told
to me that therewill not be any
charges
taken for 3
months.



now it is
being told to me that fan is not working .How
can
i keep such
inferiror quality
fridge in my house.





need immediate support and correction by
replacing with new
one or
refunding my money at earliest.



regards !


rajesh






--- on wed, 27/1/16,
rajeshmakkar73
wrote:



from: rajeshmakkar73


subject: fwd:
misbaviour for attending complaint

to: [protected]@whirlpool.com

date: wednesday, 27
january, 2016, 4:59 pm















sent from my samsung


device-------- original


message --------from:
rajeshmakkar73

date:
27/01/2016 16:44
(Gmt+05:30)

to: [protected]@yahoo.Co.In

subject:
misbaviour for attending complaint








i have double
door refrigerator purchased in oct

2014.On 23rd registered a complaint no

dn[protected] for lower
compartment not cooling and ice

forming in freezor..As now a days there
is winter
season i

could find this problem earlier 1.Now it
is

said that problem
will sorted out on paid


basis.2.Represntative came attended and said
that

due to ice formation
duct or path is blocked and

cooling is not there in lower
compartment.And
fridge

left out in unassembled condition.And
took service
charges

and didnot gave any recipt .I also did
not insisted as
they

were supposed come back to recheck
next

day.3.Today a
call came from no [protected] during

interaction the person misbehaved n

threaten4.Today i again
registered the above


things at customer care.No
dn[protected].And
shared

details.

adress my pains .



regards
Rajesh


sent from my samsung

device






i have double door
refrigerator purchased in oct
2014.On

23rd registered a
complaint no dn[protected] for lower

compartment not cooling and ice forming
in freezor..As
now a

days there is winter season i could find
this problem

earlier
1.Now it is said that problem will sorted

out on

paid
basis.2.Represntative came attended and said
that
due

to
ice formation duct or path is blocked and

cooling is

not there
in lower compartment.And fridge left out in


unassembled condition.And took
service charges and
didnot


gave any recipt .I also did not
insisted as they were


supposed come back to recheck next
day.3.Today a
call
came

from no [protected] during interaction the
person
misbehaved

n threaten4.Today i again registered the
above things
at

customer care.No dn[protected].And
shared details.

adress my pains .