[Resolved]  Whirlpool India — poor response of customer support team

Address:

H.A.L. KORWA, Raisen, Madhya Pradesh, 227412

My Top Load washing machine is faulty since one month (water leakage problem and noise problem) and several times approached to the team but no response. Logged complaint but not got any reference number while registering online several times. During First visit on 22/06/2019 Rs. 500 Charge paid as visiting charge and was told that the faulty part is pulley and will bring in the next visit. During second visit another guy came with the part and told that this is not matching with existing pulley. He will bring the part next time. After that after several follow ups I was told that the part is not yet available. On 04/06/2019 I got a call from the service engineer who came for repair but I told him that I am out of town and will be back on 10/06/2019. But he closed the complaint for which I had register new complaint on 11/06/2019. On 14/06/2019 another guy came with the part different from the existing one and told that the problem is somewhere else in gear box. He told that we have to pay in advance for the gear box so that he will bring the part in next visit. Also, Service centre Sultanpur(U.P.) guy rudely behaved on call when asked for such delay and different guy on every visit who are unable to track the fault. He also told to hire somebody else to repair the same other than the whirlpool service centre. My Complaint is still not resolved: ID LKO[protected]