Whirlpool India — Poor Service support and lack of transparency with spare parts costing

Hello Whirlpool Service Head team,

I have logged my first service request for the Drain error for my TOP LOAD Whirlpool washing machine in May 1st week. The engineer from your partner company visited and changed the PCB panel (with scalegon pack and service cost) for Rs 4400. The machine worked for 1 month and we started getting the same error from July 1st week.

Now, the same issue occurred during Jul 1st week. I initially contacted your Partner team directly. They have checked the issue today (Jul 10th) and now they say the issue with the wiring kit. They say it would cost Rs 2150 plus service charge of Rs 450.

My concern is,

1. For the same issue, the partner team aims to charge Service Charge 2 times.I believe the old issue should be reopened here.
2. The engineer who visited today initially claimed that the drain motor failed and said the cost would be Rs 1500 and the machine needs cleaning for the cost of Rs 1750. Finally, after a troubleshooting he identified that the Drain motor is good and the wiring kit is failing. Finally, he says the cost for wiring kit would be Rs 2150. There is no proper troubleshooting and communication here on exact failure.

I am lacking transparency from your service on failure and costing.

Could you please help with the following points?

1. Which component has exactly failed now and what is the actual cost for it?
2. Can we reopen the old ticket since we are facing exactly the same issue after 2 months.
3. Share us the Price sheet for all your components for customer transparency. So, i can take a clear decision based on costs.

i can find the spare part costs are 1/4th of your costing in Urbun Club.

Note: i have sent this complaint to [protected]@whirlpool.com with my contact details.

Regards,
Yuvaraj