Whirlpool India — Product and unethical behavior

Product: Semi-automatic Washing Machine
Date of purchase: May 2022
Issue: The machine is not working to the mark, the state of especially black and dark-colored clothes worsens after washing them through it. The kind of white furry particles get stuck to it and the same gets stacked in bulk inside its dust collector whose source is unknown. To add on neither the water supplied to the machine is hard water nor have we washed any sort of door mats or cushions as stated by the service agents on discussing the issue. Moreover, we have also raised the ticket regarding it, plus they even home visited but were unable to find the exact issue. And also the talking tone of their manager with us was unacceptable.
Resolution: Either Refund or a swap.