[Resolved]  Whirlpool India — product under amc but complaint not resolve after 40 days

Address:

House No-353,Surya Nagar Phase-2,Sector-91,Faridabad

Mere pass ek split ac model no. 42016-1.2 t 3d cool platinum v white-idu hai whirlpool company ka jiski maine whirlpool india company se 1 saal ki comprehensive amc li hui thi jiska plan application no. Hai hp17902453 jo ki meri 22 april 2019 se 21 april 2020 tak valid thi jiske liye maine 4500 ka amount company ko pay kiya tha. Last month (April 2020) mein mere split ac me kuch kharbi hui jiske liye maine company mein complaint 15 april 2020 ko ki thi jiska complaint no. Ha far[protected] and far[protected] thi. Mere complaint karne ke baad service center se mere ko call aaya 17 april ko jo mujse rupay ki demand kar rahe the maine bola ki maine comprehensive amc li hui hai to unhone bola ki aapka kaam abhi nahi ho payega aap wait kijiye 3 may tak ka, maine jab 3 may ko contact kiya to unhon0e meri complaint ko resolve nahi kiya aur mere se request karne lage ki mein 17 may ke baad resolve kara doonga but after given time meri complaint ka koi bhi solution nahi nikla hai iske regarding meri kai baar customer care se bhi baat hui but koi bhi samadhan nahi nikla hai service center wale jinka naam gulshad hai wo kuch bhi nahi sun rahe hai aur jab maine customer care ko phone kiya to mere ko pata chala ki purani saari compalint service center ne closed kar di hai. Mein 4o days se lagataar inse follow up le raha hoon but koi bhi smamdhan nahi nikla hai. Meri amc 21 april ko khatam ho rahi thi jiske baare mein maine company ko bataya tha to unhone bola ki warrant extend ki ja rahi hai 31 may tak. Ab jab lagbhag 40 days ho gaye hai meri complaint par koi bhi solution nahi naikla hai.
Kindly mere ko meri amc ka refund dilaya jaye ya meri complaint ko resolve kiya jaye.
Amc copy attached.
Service center no. Gulshad-[protected]
Saurabh kumar verma
[protected], [protected]
House no.353, surya nagar phas-2, sector -91
Faridabad -121013