[Resolved]  Whirlpool India — refrigerator damaged by whirlpool technician while replacement of part

Address:

New Delhi, Delhi, 110008

Dear Sir,

I would like to inform you that i was purchased whirlpool 185 L (Single Door) in the last week of May, 2018.After using not even proper one month i has faced gas leakage problem in the product.I had registered complaint regarding this problem to customer care and after 3 days technician visited and resolve the problem.

Now i had faced the door lock problem in my refrigerator in last week, after lots of wait and followup with customer care your company's technician visited today to replace a door lock.

He replaced the door lock and charged me 350/- INR for that and while the replacement of the door lock he damaged the refrigerator interior very badly and also not replacing the door lock properly.The front panel of refrigerator is also scratched badly at many points. The door lock is loose and hanging in the air and also there is created two much gap between the door panel and door lock at front panel & inner side also.

Now i am fed up with your product, you are requested to kindly replace with new one because your technician damaged it very badly by both side.If you are not going to do any satisfactory solution in this regard i shall have to take serious legal action in this regard through Indian Consumer Court.

Please find the enclosed pics to support the issue.