Whirlpool India — Refrigerator exchange being delayed

I purchased a refrigerator in Oct 2021 and its not working properly since last 3 months. Recently i had lodged a complaint on 18 May 2022 with complaint id AHM[protected]. Technician visited and told that the fridge need to be replaced . Made some videos and told that he will put replacement request. Its more than 15 days from that day and whenever i call the service centre or their area manager, they say only one thing that it’s pending for approval. They are deliberately delaying everyday by saying that wait for two more days.