[Resolved]  Whirlpool India — Refrigerator problem - lodged complaint 3 times, problem still persists

Address:

Kolkata, West Bengal

I have bought an refrigerator(2 door) in the year of 2010. From last 3 months, it is giving some problem. Water is getting logged at the bottom of the fridge (inside, below vegetable basket). First complaint i have made in March 2014. Some mechanic came and replaced some part. Again in May 2014, the same problem started. The same mechanic came and told that every thing is okay. If still problem exists, we should stop the fridge for 24 hrs, make it complete dry and start again. We followed the instruction, but the problem still persists. I again made a complaint and requested that the same mechanic should not visit as he is not able to solve the problem, but the same mechanic calls me up. Again I called customer care and requested not send the same person. Till now, no one calls me up neither anyone visited. The problem continues... Is this the service provided by Whirlpool company??? Actually Lots of my friends told me that don't buy whirlpool products, service is too bad. I don't believed, and now I am suffering..In times of selling anything or after selling trying to make AMC etc. people from your company keeps on calling...but when actual time for service came, nothing...I am really upset...I am writing this mail in too much of pain and disappointment. If possible, please solve the issue as early as possible. My last Complaint/reference no. is KL[protected].