[Resolved]  Whirlpool India — Refrigerator receipt damage

Address:

625016

Hello whirlpool,
On 10/04/2017 I booked a whirlpool refrigerator ref 215.I.m power cool 4s. PRM 200ltrs capacity. at Venus electronics 73 bye pass road, near germanus hotel, chokkalingam nagar, Madurai 625016. Invoice no 519. The same was delivered on 11/04/2017. The fridge was delivered in my absence by the show room driver and the fridge was installed by him in my family members presence. They complained that the handling was improper. So next day morning I closely inspected the fridge and found that fridge was display fridge that they showed me on 10/4/17. The fridge was having multiple dents & scratches, dirt. Immediately on 11/7/2017 I called showroom sales person and explained my grievance to him. But denied by statement and said the fridge was directly delivered from godown and any complaints must be registered with whirlpool only. Pls review my complaint and take suitable action. Based on your feedback I decide at registering my complaint at consumer forum