[Resolved]  Whirlpool India — repairing of refrigerator under warranty

Address:Thiruvananthapuram, Kerala

My whirlpool refrigerator 230 im fresh direct cool model had a complaint of no optimum cooling from 8/1/2019.
I have registered a complaint through qrs customer care and get an id 1- 135666 on date 9/1/2019.
Unit was collected from my home on 10/1/2019 by new star solutions, balaramapuram, thiruvananthapuram, kerala. And they informed me that the compressor should be changed and will be delivered with in two days.
But i am very sad to inform you that i have not get the unit repaired yet.
Every time when i make a call to service center, they replay that "will be ready tomorrow". And it is now 10 days passed.
I request you kindly take necessary arrangement to solve my problem as early as possible. And also request to avoid such type of delay from your service providers because that will affect the reputation of the company.
Remesh kumar
[protected]
+2 photos
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Feb 26, 2019
Complaint marked as Resolved 
Whirlpool India customer support has been notified about the posted complaint.
Verified Support
Jan 21, 2019
Whirlpool India Customer Care's response
Dear Customer,

Apologies for the inconvenience. We're forwarding your concern for further processing & will respond with an update soon.

Regards,
Whirlpool Support.
Verified Support
Jan 25, 2019
Whirlpool India Customer Care's response
Dear Customer,

We hope your concern has been resolved. Please let us know if there is anything else you need help with.

Regards,
Whirlpool Support.
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