Whirlpool India — repeated complaints of whirlpool washing machine but no response

I have two year old whirlpool washing machine. The issue is that the glass lid of machine has been broken. I have complaint on customer care and technician has visited to us and told us that within 3 days it would be replaced. Now after 20 days the problem is as it is. I have four times called customer care but getting only single answer that they have forwarded my request on urgent basis. If this type of behaviour is on urgent basis then what can be expect for regular basis. Every time they gave excuses. I never thought that a big company and renowned brand like whirlpool would behave like this. Very poor services and bad customer support. They only making you fool. I feel ashamed to be a customer of such this so called a big company.