[Resolved] Whirlpool India — Repeated failure - whirlpool ac

smitarajneesh

from Noida, Uttar Pradesh

Address:

New Delhi, Delhi, 110096

One of the two Whirlpool window AC's which I purchased during April & May 16 one is working fine but the other got a history of repairs now though in warranty, which makes it an ideal defective product liable for immediate replacement.
Events -
1. Purchased - 09/04/2016 (Sargam Mayur Vihar Ph-1, Delhi)
2. Gas Leak - Repaired under warranty by Goel Enterprises Patparganj (Delhi) and delivered back on 24/07/2016 by Service Doc No - 18769.
3. Gas Leak - Repaired, serviced and returned by Goel Enterprises Patparganj (Delhi) 19/09/2016 by Service Doc No - 13929.
4. Gas Leak - Repaired cooling coil changed as per service center (Goel Enterprises) and returned on 28/09/2016 by Service Doc No - DL [protected].
5. 3rd April 17 - Requested for service under warranty (Service Request DL-[protected]), engineer on visit again found out that AC is not working and asked us to make another complain.
6. 4th April 17 - Again complained on above advise (Service Request DL-[protected]), but we are yet to hear from whirlpool service as of today this has been updated on the Toll free no as well but no solution as yet.

Request the concerned to get the machine replaced as we have had a lot of trouble because of this machine, on other hand most of my appliances are trouble free whirlpool products and as per your customer care I qualify as your privilege customer so kindly oblige accordingly.
Pl see in for immediate request redressal.
Regards,

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May 11, 2017

Complaint marked as Resolved

Whirlpool India customer support has been notified about the posted complaint.

Verified Support

Apr 07, 2017

Whirlpool India Customer Care's response Dear smitarajneesh,

We've notified your issue to our concerned team. Please allow us some time to get back to you.

Regards,
Whirlpool Support.

Verified Support

Apr 10, 2017

Whirlpool India Customer Care's response Dear smitarajneesh,

Hope this concern has been resolved to your satisfaction. Please feel free to contact us in case you need any further assistance.

Regards,
Whirlpool Support.

Apr 25, 2017

Updated by smitarajneesh Dear Mr. Sindhi,

Thanks that you had called for rectification of the product basis my last complaint on AC failure, on which I was assured for the best of the service which I acknowledged. Nevertheless now the machine has developed panel malfunctioning, it is taking different commands at touch of different buttons which is some thing ridiculous for an year old machine along with registering repeat failures as updated in last escalation.

Understanding the criticality out of repeat failures of relatively new machine mostly within warranty I am again requesting for the product change as from very beginning I've stated it to be defective product.

Please note that you call me a privilege customer as most of my appliances are Whirlpool products working without any faults now for years but only this very AC is giving trouble from beginning. I further reinstate that it needs to be considered for my brand loyalty and your brand image as well.

Appreciating for your understanding on requested action in advance.