[Resolved] Whirlpool India — Replacement of washing machine due to unavailability of broken part

Ritscherl

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400061
Website:	www.whirlpoolindia.com

On 2nd August we had logged the complaint with your company - about 2 days later your service guys came and took the control panel with them for replacement. after following up for more than a week with Bharat [protected], he referred us to the manager Afsar [protected]. he told that this particular part is not available anymore. he then referred us to the local manager Prabhakaran [protected]. He told us that the washing machine needs to be replaced with a surcharge on top. we agreed to same. Till today - NOTHING has happened. Prabhakarans phone is not reachable. We called Afsar again - he promised to send an email and someone will call us back. again NOTHING happened and Afsar is not picking up his phone since 2 days.
Now have been referred to local branch:[protected]Ms Reshma More-either phone is busy or nobody is picking up.
This is causing soo much inconvenience to our family - very upset with their service!!

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Sep 26, 2016

Complaint marked as Resolved

Whirlpool India customer support has been notified about the posted complaint.

Verified Support

Aug 26, 2016

Whirlpool India Customer Care's response Dear Ritscherl,

Thank you for sharing your complaint details. We regret the trouble you have faced. We've escalated your complaint to the concerned department. They will be in touch with you shortly.

Warm regards,
Whirlpool India