[Resolved] Whirlpool India — replacement washing machine also not working

Rajesh Nakkana

from Bengaluru, Karnataka

Address:

#B210, Bhavya serene apartments, 3rd Cross, Notbert Church Road, Kasavanahalli, 560035

My first supreme care washing machine was purchases on oct 2nd 2017. I registered a rusting issue complaint on may 29th 2019 and received a replacement on aug 25th, 2019. I was asked to pay rs 5000 for a different model fresh care 7112 and i made the payment. The replacement one has a door lock issue and needs to be replaced again. The service center mr madhu told it will take time and not sure how long. I am left with heaps o[censored]nwashed clothes and my wife is washing 1 pair a day by hands. This is really frustrating. Mr madhu says to contact kamaleshwari with phone number [protected] but the number is switched off and there is no response to the emails as well. I am left in lurch.
My wife is furious with the service of whirlpool.

Was this information helpful?

No (0)

Yes (0)

Oct 9, 2019

Complaint marked as Resolved

Whirlpool India customer support has been notified about the posted complaint.

Verified Support

Sep 06, 2019

Whirlpool India Customer Care's response Dear Team,

We are working on the customer's concern and will share you the further updates shortly.

Regards,
Whirlpool Support.

Verified Support

Oct 19, 2019

Whirlpool India Customer Care's response Dear Team,

Our service team tried to contact with customer but couldn't get through since long. Regrettably, we are closing this complaint.

Regards,
Whirlpool Support