[Resolved] Whirlpool India — responsible service team | worst experience ever | | |||||
I have been complaining the same issue since last 20 days. The complaint for my refrigerators. Model no : fp 283d protton roy caviar black ; serial no: [protected]. Date of purchase : 5/11/2018 Complaint date: 11 aug 20 A service person was sent to my place john : [protected], whom i paid 3583. He visited 2 more times as the problem was not solved asking for more money which i didnt pay for obvious reasons. Mr. Sunder : [protected], committed for a new fridge. As, he siad there are problems in the 3droor fridge. Apparently he is not responding to calls. Mr. Sunder provided with a delivery number of (Kamleshwari : [protected]) which is always switch off. Everyday i receive call for cc team, and they disconnect the call in without acknowledging the issue. I need a refund of 3583, as your manager mr. Sunder said that the issue is with 3 door fridge. In this pandemic scenario i have been managing without refrigerator from last 20 days. Not appreciated at all Irresponsible service team ever came across During time of delivery i rejected the product thrice under quality check, still the asm of that time (Aditya : [protected]) assured on the quality. And now the product seems to be defective. Was this information helpful? | |||||
Aug 13, 2021 Complaint marked as Resolved Whirlpool India customer support has been notified about the posted complaint. Verified Support Sep 07, 2020 Whirlpool India Customer Care's response Dear Team, As per customer his appliance issue has been resolved. Regards, Whirlpool Support | |||||
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H.No 113/8 Model Town, Gurgaon, Haryana, India - 122001
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I think there should be some budget allotted to your team for using the word "Commitment".
The reason being Whirlpool team without fail make commitment everyday and so are the consistent with failure in commitment.
Each single day I will receive a call from services team for delivery and without answering my questions they hung up on face.
I am attaching my call record (24 min of call) for today with Whirlpool HeadOffice Team Mr. Gaurav. The call was full of promises and "Commitment" and Apologies with a guaranteed solution in 15 Min. Also, according to Mr. Sunder today 1PM my refrigerator was to be delivered.
As, Whirlpool always make fake promises - Neither I revived call in 15 Min, nor did the Refrigerator got delivered at 1PM; May be my mistake in understanding the timing - Please confirm if it 1.00am delivery timing.
Long way to go Team!!!
Date of purchase : 5/11/2018
Complaint date: 11 aug 20
A service person was sent to my place john : 7259846506, whom i paid 3583. He visited 2 more times as the problem was not solved asking for more money which i didnt pay for obvious reasons.
Mr. Sunder : 7845520509, committed for a new fridge.
As, he siad there are problems in the 3droor fridge.
Apparently he is not responding to calls. Mr. Sunder provided with a delivery number of (Kamleshwari : 9958882933) which is always switch off. Everyday i receive call for cc team, and they disconnect the call in without acknowledging the issue.
I need a refund of 3583, as your manager mr. Sunder said that the issue is with 3 door fridge.
In this pandemic scenario i have been managing without refrigerator from last 20 days.
Not appreciated at all
Irresponsible service team ever came across
During time of delivery i rejected the product thrice under quality check, still the asm of that time (Aditya : 9686451160) assured on the quality. And now the product seems to be defective.