[Resolved]  Whirlpool India — Rusting Observed in Washing Machine Cabinet Ticket Number-[protected]

Address:

Pune

Dear Team,

I have a genuine grievance here and it is causing me some agony and regret over my decision making and I need your kind
help to overcome the issue. I am an Army Officer and I purchased this machine through the Canteen Stores Dept. from
Amico Agencies, Pune. All my last 3 machines over the last 20 years have been IFB (each serving me for 6-7 years without any issue)
and this is the first time I changed my trusted brand and opted to buy a Whirlpool product when persuaded by the Amico Agency sales person stating that the machine was manufactured in Europe and was of the best quality amongst all machine made in India.

I agreed and purchased it but within 2 years, the manufacturing defects have been exposed. Pune is neither a coastal area, nor is my washing machine kept on the open terrace or exposed to rain, moisture or bad weather in any way. Moreover, I use a washing machine cover and stand purchased from an authorised dealer to keep the machine protected in every way possible at all times.

So it is clear that it is not the handling but the defect in manufacturing/low standard of material used that has led to the problem.

Please find the invoice of my washing machine and the service report attached herewith.
Details as follows:
Ticket no- PUN[protected]
Model no- 31322
Serial no - SLB[protected]
Date of Purchase- 27 Sep 2019

Also find images of my washing machine attached herewith for your reference. You can see the cabinet area around the top where the
control panel fits and the area behind the detergent/softner tray is showing clear signs of rusting.

You will understand that these areas usually get covered behind the detergent tray or the washing machine cover.
The extent of rusting clearly shows that although I saw it only a few days back while cleaning the machine,
this has been developing and would have started much before September 2021 when the warranty would have expired.

I am sure the quality and performance of your products is a matter of pride for you also and such issues coming up are not great
for the reputation of a big brand name like Whirlpool.

I urge you to understand the issue in its entirety and see that the rusting has not happened overnight but has been happening for a while,
likely much before the expiry of warranty. Please check with the technician who had visited my house to inspect the machine
and he will inform you about the actual condition of the cabinet and other facts.

In view of the above mentioned facts, I earnestly request you to provide me with a replacement for my machine/machine cabinet
if only that is faulty at no extra cost to me.

Awaiting your positive response at the earliest.