Whirlpool India — scam in whirlpool service | |||
Only while spinning heavy noise is coming, i have raised service call (Cn[protected]). On 20th jan'2018 at 1.30pm whirlpool technician by name d. Yuvaraj ([protected]) addressed the service request (Cn[protected], and he told water went into barring due to that noise is coming. He put 1200 grams (12 packets) of whirlpool scalegon powder in washing machine and charged me rs.2, 280/- for this. I expressed my unacceptance of the amount charged and argued with him and his manager, finally his manager instructed him to charge rs. 2, 160/-, i paid the same in cash. He left my home by telling that few more service call i have to address, while return back to office will come and take your machine to service center for repair. He didn't came back. Next day 21st jan'18 deelip ([protected]) came @12.30pm, dismantled the machine, he took wash tub along with motor to service center. Next day 22nd jan'18 deelip ([protected]) came @10.30am along with wash tub and motor, told to us that he changed the spares like oil seal, bearing, drive hub, drive assembly, mounting plate. He fitted it and operated the machine in spin mode, while it is running we observed and told to him noise is not reduced to normal level, he ignored our observation and left. Same day we tried to wash clothes, but huge vibration while machine in wash mode and alarming no water signal. We called to customer service center and reopened the service request (Cn[protected] and escalated the issue to mrs. Sravanee. On 24th jan'18 yuvaraj ([protected]) @3.30pm came and observed the noise and vibration, he changed one of the spare and applied solution like m-seal, asked us to run machine from tomorrow only. On 25th jan'18 we run the machine, while it is in spin mode abnormal noise and in addition to that vibration is also coming. I am requesting you people, please assign this service request to another good technician, who will address this in proper way. Thanks in advance. Was this information helpful? | |||
Whirlpool India customer support has been notified about the posted complaint. | |||
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H.No 113/8 Model Town, Gurgaon, Haryana, India - 122001
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