Whirlpool India — Sending defective appliance multiple times.

I have purchased a refrigerator online but I have received a defective one so I raised a ticket for replacement and received a replacement after paying ₹500 for transportation but the replacement unit wat also damaged so again I raised a ticket for the same and now whirlpool is again forcing me to pay ₹500.
My concern is why should I pay transportation charges multiple times if whirlpool is not able to deliver me a quality product?
They keep sending defective/damaged item again and again and forcing their customer to pay transportation charges.
Why should customer pay for the failures of whirlpool logistics team?