[Resolved]  Whirlpool India — service charge taken but no service provided

Hi,
I condemn the service provided by you. The technicians appointed by you are utterly unprofessional. I had lodged a service request around 17.04.2020 and your technician came on 20.04.2020. They inspected the double door 250l refrigerator but did not repair it. They said they will visit the next day i. E on 21.04.2020. They have charged 415 as service charge (350+18% gst). It should have been 413. Moreover, the job sheet provided does not contain any gst number. So why do you charge gst from us? When i am calling this guy in this contact number, he says he will be coming the next day but his next never comes. I have called your customer support a number of times, and each they say they are forwarding the complaint. But i have got no feedback of that forwarded complaint from them.
The technician should not have charged the payment untill he has repaired the same. And it has been around 12days now that neither he nor your service team has contacted me. When i call they just say this and that. I take this as a serious case of fraud. I really repent the service of this brand.

And please dont give the excuse of lockdown because the day your technician came to inspect and take the undue payment that was also during lockdown. Hence your policies are not strict on this.