[Resolved] Whirlpool India — service charge without service

raj lakshmi

from Jaipur, Rajasthan

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201303

Technician came to our house he just saw the window ac and use meter and told gas licked from rusted coil and it will cost 2500 for welding and gas filling charge. Even he didn't fit the ac cover properly. It was huge so i told that charges are more so i told that i don't need service. Then he asked for service charge of rs 518. Just visiting our place cost us rs.518. I asked him to let me know where is the leakage but he is saying not sure from where gas is licking, he didn't tried to find the reason of gas licking. It is not fair. Company should lower the charges and they can charge visiting charge minimal. So how can u charge rs 518 with out solving our problem. Very very bad policy of company.

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Jul 12, 2018

Complaint marked as Resolved

Whirlpool India customer support has been notified about the posted complaint.

Jun 01, 2018

Updated by raj lakshmi Technician came to our house he just saw the window ac and use meter and told gas licked from rusted coil and it will cost 2500 for welding and gas filling charge. Even he didn't fit the ac cover properly. It was huge so i told that charges are more so i told that i don't need service. Then he asked for service charge of rs 518. Just visiting our place cost us rs.518. I asked him to let me know where is the leakage but he is saying not sure from where gas is licking, he didn't tried to find the reason. Then i consult with another service person to fill gas in ac, he took 2000 rupees for welding and gas filling, after 3 days again ac is not cooling. I'm totally frustrated using whirlpool ac, how can this happens.in one year how can coil rusted that much and lickage of gas happens again and again. After gas filling they gave warranty for only that coil that has been replaced, so how the new coil will leak, they make us fool. After taking whirlpool servicing this happens.

How can you sell defected ac?

I need my ac replacement!

Again and again i'll not spend 2500 for gas filling, 500 for consultation charge, 8000 for coil replacement. It's better to purchase new ac and will throw this ac from 6th floor. Please give me proper solution.

Verified Support

Jun 11, 2018

Whirlpool India Customer Care's response Dear Raj,

We hope your concern has been resolved. Please let us know if there is anything else you need help with.

Regards,
Whirlpool Support.