[Resolved]  Whirlpool India — service fraud

Address:560076

Max serve solutions, jayanagar, bangalore are authorized service agents of whirlpool. For complaint number 7903 on washing machine, their employee called guru changed a capacitor for rs 2870 two weeks back and i found later that the very same part was changed for rs 850 in 2018. Also, he charged rs 470 for visiting charges for which no receipt is provided. When i asked for carton or picture with printed price of part, he stopped attending to my calls as did their office. The worst thing is that whirlpool customer care is not supportive, even after this was brought to their notice, and these guys are their authorized agents. Check google reviews to see instances of similar complaints by other customers.in last 5 years of whirlpool washing machine, these crooks have charged more than 20k for repairs and maintenance, on a machine that cost 12k. Shame on whirlpool for letting their customers get ripped of like this - i will never buy another product from them.
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Mar 13, 2020
Complaint marked as Resolved 
Whirlpool India customer support has been notified about the posted complaint.
Verified Support
Jan 20, 2020
Whirlpool India Customer Care's response
Hi Team,

We have forwarded the concern to our concerned department and will update you status shortly on same.

Regards,
Whirlpool Support
Verified Support
Feb 11, 2020
Whirlpool India Customer Care's response
Dear Team,

Our service team tried to contact you but couldn't get through since long. Regrettably, we are closing this complaint in our database/records.

Regards,
Whirlpool Support
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