[Resolved]  Whirlpool India — Service issues-A great concern-need your attention and intervention

This is to bring to your kind attention that I have been facing tremendous harassment from your refrigerator service team of Kolkata.
I had purchased one no whirlpool 200 L 3 star inverter direct-cool single door refrigerator with auto-defrost technology (215 VITAMAGIC PRO PRM 3 S INV, Magnum Steel) in the month of January 2021.

The refrigerator got conked off and there was no cooling effect.I have registered a complaint vide kol[protected] on your customer care no, but for long 3 days no one had contacted me and my problem was unaddressed.On 19/06 the technician came and said some parts to be replaced.After that i had been running pillar to post, but all went in vain.I had mailed to your help desk also, but no reply received.I had contacted your customer care department so many times but no cooperation from their end.
Finally I could escalate my problem to the next level, but surprisingly your Area Service Manager Mr.Prince Sinha never bothered to take my calls, and disconnected my calls.

After 10 days also my issues remained unresolved and I am really shocked to observe such unprofessional behaviour from a senior person.

I am a loyal customer of yours. I own two nos whirlpool refrigerator.One at my house and another one at my flat.

The present one was replaced just 6 months back with an old whirlpool refrigerator which I had used for 15 years.
My mother is suffering from cancer and such inhuman behaviour and inaction is really shocking, you can understand her situation staying without a refrigerator for such a long period.

Under these circumstances I need your intervention and would appreciate some proactive approach and professionalism from your senior team members.

Please depute someone competent who can resolve my problem immediately.

Regards,

Sukanto Mitra