[Resolved]  Whirlpool India — Service request not completed even after taking 5000 INR

We had raised a complaint to repair our refrigerator which had cooling problem on 22/06/2020. The service person visited on same day. He changed three parts namely 1. Vc 2. D starter 3. Relay op charging 3450inr. & went told cooling will start when fridge is kept on for some time later we found that the problem still exists. We called him again he visited on 24/06/20 and changed one part namely thermo stat costing about 1400 inr. Again he instructed that the fridge will start cooling once kept on for complete night but it did not happen. We than after spending 5000inr & the equipment still not working called the customer care. They provided with a number we called on that no he provided another one it happened to be area sales manager. He took over our complaint & asked the service person to check again he visited & then found that heater is not working. But this time we said we will not pay a penny instead he should refund us back as the equipment is not working to that he said will do on 27/6/20. But till date has not visited nor the area sales manager is responding his phone is being received by a lady don't know who. Now is this not cheating? We want our refund.

I am attaching the bill & complaint no. Please help.

Complaint no:- [protected]

Regards,

Shivraj desai
[protected]