[Resolved]  Whirlpool India — Servicing

I raised a complain on the toll free no.[protected] as my washing mashing was showing an "DE error". A technician by the name "Mr. Ashok" visited our premises on April 08, 2021. After examining the machine he asked to replace 2 of the parts costing Rs. 1, 950 and Rs. 6, 500 each. As the price seemed too high, I refused to order replacement for the same. The next day I went through the "whirlpool booklet" which came along with the washing machine. I got the understanding that a "DE Error" referred to a drainage error. I then cleaned the pipe which contained a lot of wet waste, after which my washing machine did not reflect any such errors till date.

For no reason at all I ended up paying a service charge of Rs. 472 to the Whirlpool technician who very easily misguided me into purchasing new parts. I do not expect such low level money making tricks from such a reputed brand. I hope that this issue will be looked into and my money will be refunded. Also, I expect that the same is not repeated in future as all that is lost in the process is trust on your brand.