[Resolved] Whirlpool India — spare parts shortage

hanselxavier

from Chennai, Tamil Nadu

Address:	Alappuzha, Kerala
Website:	whirlpoolindia.com

We have a thick fan of whirlpool products. 3 months before our whirlpool washing machine has complaint. We have contact the service center at alleppey, and they are checked the machine on 6/9/18 and told the washing motor has complaint. And they are inform me the motor was out of stock and wait 1-2 weeks.
But till now our washing machine is stuck on their floor.
We contact continuously and the service peoples says the parts is not came.
I think they haven't any responsibility for solve the problem. Our family have 4 children and 6 adult peoples. All are working peoples and students and 3 months old babies. We are suffer the situation. And now regret for bought the product.
We hope the help from customer care.

Address of the service centre :proffesional home care, authorised whirlpool service sentre, kaichoondi, alapuzha. Ph:[protected]

Work order no f 91 model no: 12348 serial no:ind[protected] dated 6/9/18
Customer name : savier, mararikulam ph: [protected]

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Jan 6, 2019

Complaint marked as Resolved

Whirlpool India customer support has been notified about the posted complaint.

Verified Support

Nov 15, 2018

Whirlpool India Customer Care's response Dear Customer,

Apologies for the inconvenience. We're forwarding your concern for further processing & will respond with an update soon.

Regards,
Whirlpool Support.

Verified Support

Nov 16, 2018

Whirlpool India Customer Care's response Dear Customer,

We hope our service team has already shared the requisite information regarding the required part concern with you. We request your understanding on the same.

Regards,
Whirlpool Support.

Verified Support

Dec 06, 2018

Whirlpool India Customer Care's response Dear Customer,

We hope your concern has been resolved. Please let us know if there is anything else you need help with.

Regards,
Whirlpool Support.